Refund and Returns Policy

REFUND & CANCELLATION POLICY – EQPAXIS

• Service Nature

All services are operational and non-returnable once executed.

• Cancellation Policy

Cancellations must be made before mobilization. If cancelled after confirmation, charges may apply including mobilization, permits, and standby costs.

• Refund Policy

Refunds apply only if service is not performed or in case of duplicate payment.
No refund will be provided once the job has started, equipment is dispatched, or delays occur due to external factors.

• Partial Refund

Partial refunds may be issued after deducting mobilization, labour, and third-party costs.

• Payment Disputes

Disputes must be raised within 48 hours of service completion.

• Non-Refundable Items

Permit fees, third-party charges, and completed service hours are non-refundable.

• Processing Time

Approved refunds will be processed within 7–14 business days.